General

1. If I live outside Australia, can I order from you?

" Yes, you will not be charged GST if you live outside of Australia. We will organize a quote for postage for you or alternatively you can nominate a carrier. "

2. What is the minimum order?

" There is no minimum order for acupuncture products from us, normal courier charges will apply. "

3. What is the turn around time?

" Turn around time is usually within 24 hours of the order being received. "

4. Can you send me samples of your products?

" Samples of our products can be mailed out to you upon request. "

5. How do I place an order?

" You can place an order through our order page on our website or orders can be placed over the phone. "

6. How much does postage cost?

" Orders are sent out via courier within Melbourne metro at $8.80 including GST, orders over 50 boxes are not charged any postage. All other area’s are at Australia Post rates. "

7. How can I pay for an order?

" You can place orders online via email or through our online store as well as over the phone. "

8. Can I open an account with Red Coral Acupuncture Supplies?

" First you need to establish a buying history with us, if you only order a once or twice a year then it is unlikely that an account would be approved. However upon your request you will be sent a account application form to fill out. Once completed, send the application back to us for our accounts department to process. Upon approval your account details will be sent to you with a copy of our trading terms. Please note that we do not issue monthly statements and all goods remain the property of Red Coral Acupuncture Supplies until payment is received in full. "

9. Do you have a store we can visit?

" We are an online store only. "

10. Which credit cards do you accept?

" We accept Visa and Mastercard. "